Since we may update this policy occasionally, you are encouraged to check this website page at regular intervals to make sure you are happy with any changes made. This policy is compliant with the General Data Protection Regulation of May 2018 and the Privacy and Electronic Communications Regulations 2003.
For more information on our terms and conditions, please head here.
What do we collect?
We retain your data, in the form of a name, email address, phone number, date of birth, medical conditions, and mailing address for the purposes of:
name – we will ask for your name when you fill in our online enquiry form or when you book a camp with us, we use your name for the purposes of identifying your enquiry/booking.
email – we will from time to time email you with newsletters, events and promotions run by Elite Netball Academy. You will only receive these communications if you opted in to be part of our email mailing list and you can opt out at anytime using a link in the emails.
phone number – we will ask for your phone number when you fill in our online enquiry form or when you book a camp with us. We do not contact you via SMS with promotions following this.
Date of birth – we ask for your DOB to ensure you attend a suitable level of coaching session / camp for your age.
Medical Conditions – it is incredibly important we know about any existing medical conditions and any changes to your health during your time with Elite Netball Academy. This can ensure we give you the best care and coaching possible.
Mailing Address – we ask for your address when completing online payment and direct debit transactions.
Payment – all payments are handled through approved third party providers (Globalpayments for card transactions and Smart Debit for Direct Debit transactions.)
What we do with any data we have collected?
We keep this information in order to stay in contact with you, to keep you up to date with any news, and to understand your needs. Our objective in doing so is to provide a greater service to you.
We will treat all of your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
When you use this Website and complete a booking form, we will ask you to input and will collect personal information as listed above. We, Elite Netball Academy, is the data controller and we use your information to process and confirm your booking with us. From time to time we might have to contact you about your booking. In the first instance, you will be contacted via telephone and following no response from this, we will email you using the email address provided during the reservation process.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Process and confirm your booking
For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
To contact you about leaving a review;
To communicate information about camps, classes and coaching sessions;
If you consent, we will also notify you of special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone and e-mail and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.
You will not hear from us if you did not opt in to receiving email communications. Elite Netball Academy does not currently send out any addressed direct mail and we do not collect address information. We maintain the right to send out targeted doordrop campaigns and direct mail campaigns in the future.
When entering any of our contests or prize draws, you may be asked to provide your name and email address. If you win, we will contact you regarding the prize by email or social media. When you enter a contest or prize draw, you are not automatically included in our newsletter, if you have opted in to hear from us via email you will receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received
We are committed to ensuring your information is kept secure. To prevent unauthorised access or disclosure, we have physical, electronic and managerial procedures in place to help safeguard this information. For more information on these procedures please contact the team via email at [email protected].
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie proceeds to analyse web traffic, letting you know once you have visited a particular site. Cookies allow web applications to respond to
you as an individual. The web application can tailor its operations to your needs, likes, and dislikes, by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us to analyse data reporting on our web traffic and improves our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes before the data is removed from the system.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).
We may collect this information even if you do not book with us.
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.